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To open a support case with the Support Department, please fill in the following form. We understand that filling in forms is time consuming, but the information about your exact setup will assist us in answering your question as quickly as possible.

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Technical Support Languages

Technical support is based at our European headquarters in Germany and at our North and South America branch in Charlotte, NC, USA.

Our engineers speak English and German.

Using machine translation, we are able to translate e-mails from most languages into a language that we can understand.

However, support issues will always be answered in English, unless we know for certain that your primary language in German, in which case, we will use German.

We do not answer e-mails in any other language

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